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Return and Exchange Policy

Our Commitment to You

At My Hair Couture, our hair pieces are truly couture. When we receive the hair, it is unprocessed, in its raw state. We wash, condition and treat the hair all in-house, where we also air dry and package it. This exceptional quality-control process enables us to examine the hair's behavior when manipulated. We do this to ensure that you receive your item tested and ready-to-wear. This is why we stand behind our hair 100-perent and are confident you will love it!

If for any reason, you receive hair that was not how we described it, we will be happy to exchange the hair or issue a refund for unopened purchases within 4 days of receipt. As a necessary health precaution, we do not accept returns on hair that has been altered from the original packaging in any way. This includes but is not limited to hair that has been:

  • Removed from the bag and unbound
  • Relaxed
  • Permed
  • Colored
  • Hot-curled
  • Flat-ironed
  • Cut
  • Washed with harsh chemicals

All hair returns must have the original tags, ribbon and binders still attached in its original packaging.

Return/Exchange Policy for Hair Products

All hair products are non-refundable, this includes but is not limited to shampoo, conditioner and treatments.

How to Request a Refund/Exchange

  • Send us an email requesting a refund or exchange within four days of receiving your purchase so we can begin resolving the issue promptly.
  • After receiving your request, we will reply with instructions and, if necessary, we will send a return merchandise authorization (RMA) number.
  • One we receive your returned product, we'll ship back the correct item to you free of charge if we have it in stock. Or we will issue a refund to you using the same payment information used to buy your product.

Unauthorized Returns/Exchanges

We will refuse any unauthorized returns/exchanges and return them to the customers at their expense. If we receive returns/exchanges that were altered from the original packaging, we will also refuse them and return them to the customers at their expense.

My Hair Couture will hold returned items for 7 days while we await the customer's payment of shipping charges. If we do not receive payment to send the items back to the customer, we will discard the item. My Hair Couture will not provide credit for these items since they cannot be restocked.

All returns and exchanges are subject to a 15% restocking fee.

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